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How to automatically designate one of the support staff when an issue is created?

jun lee
Contributor
February 16, 2022

I want to automatically designate one of managers when an issue is created. It is not an assginee field. 

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insight.jpg

Incident Owner field is an Insight Referenced Object (single).  It's name of avobe picture is "Manager".  I cannot use new user custom field because it is a my company condition.

In sum, can you tell me how to automatically designate someone of support managers who are created from Schema? I have to use an Insight Referenced Object (single), not user piker custom field.

 

 

 

Regards

 

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