How to automatically email assignee if a ticket is not updated after X days

[Ian Walker]

Hi All.

I'm new to JIRA so bear with me whilst I try to explain what I want to achieve.

We have a support board where support tickets get logged.  What happens is that we assign a bug to our dev team but sometimes they may not update us for some time after that on any progress.

Is there any way to create an automatic notification to the assignee if a ticket is not updated after X days?  Ideally they would get an email from the system to alert them to update the ticket.

Is that possible?

Thanks for your time.

Regards.
Ian

[Ollie Guan · Accepted solution]

Hi @Ian Walker,

The assignee of the Issue can create a filter to query the list of issues that have not been updated for a period of time, and send email notifications periodically through the subscription function.

JQL: assignee = currentUser() and updated >= 5d

The subscription function can refer to:

https://confluence.atlassian.com/jirasoftwareserver0710/working-with-search-results-953147039.html#Workingwithsearchresults-subscribeSubscribingtoyoursearchresults

[Ian Walker]

Awesome, thanks @Ollie Guan.  I'll give this a look.

Regards.

[adarsh_kumar]

Hi @Ollie Guan , can this be used while creating an automation rule? and If so, what should be the trigger? or can this be only used in filters?