How to automatically fetch/collect all the comments contains @jira-serviceaccount

[Julie Li]

Hi team, 

How to fetch/collect all the jira comments contains @xxx-team?

Our team has a service account called XXX-team, we want to collect all the comments in jira issue who @our team directly for help.

[Ankush Bora]

One way that I could think of was using the 'Search for Issues' in JIRA Software.

In JQL, search for below JQL:

comment ~ "xxx-team"

In above query, xxx-team should be username for JIRA service account. 

[Julie Li]

Thks Ankush for your reply. Yes, this way can work. But it only returns all the issues, we need to further collect the comments. Do we have a more efficient and direct way to get all the comments with @mention.

[Ankush Bora]

Unfortunately I am not aware of a cleaner way. Pretty positive that there would be something 'admin' privileges can get you in this regard.