How to cancel a data residency move?

[Niel Amar A Flores]

Hi. we are currently testing a data residency move but a failure was encountered on our apps end. Now, we cannot cancel the move in the UI, anyone experience this? And what is the workaround? 

[Prachi Bolar · Accepted solution]

Hello @Niel Amar A Flores ,

Welcome to community :)

Please reach out to support here : https://support.atlassian.com/contact/

The team will from backend check the reason for failure and if required help to retrigger as well

Thank you,

Prachi

[Niel Amar A Flores]

Hi @Prachi Bolar , 

I already reached out to support. 

Thank you!

[sanam malleswari · Accepted solution]

Hi @Niel Amar A Flores

You can't cancel a data residency move via the UI once it's in progress. If it's stuck due to an app failure, contact Atlassian Support to force-cancel or reset it.

Workarounds:

1. Fix the app issue (if custom app) and retry.

2. Contact Atlassian Support for backend cancellation/reset.

3. Use a new sandbox if this was just for testing.

[Niel Amar A Flores]

Hi @sanam malleswari , thank you for the suggestion. I already reached out to atlassian support.