How to change details shown when an issue is opened

[Operations Supervisor Jira 2]

Hi,

When an issue is opened to view it, there are a list of fields shown below "Details" in the Edit view but they are not shown when the field is not filled. Is it possible to make them always visible whether they are filled or not?

Thanks

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

You will have to modify a bundled plugin to do this but that is not an option in onDemand.

[Joe Pitt]

No, at least not out of the box or with any plugin I know of. I strongly advise against prepopulating the fields with anything such as TBD. We did this early one because the lack of a field being shown bothered one of the managers. What we ended up with was a bunch of issues with TBD being left in the field. People never put in the correct information. Since there is something there it fulfills the 'field required' requirement so people ignore it.

[Operations Supervisor Jira 2]

Understood. Hope the Ondemand version has the same functionalities than the other one.

Thanks for your help