We are consolidating "Resolution" field and changing some of the values of "Resolution" into new values, i am using CSV file import to update the "Resolution" field, CSV file contains columns such as IssueKey,Resolution and Summary. I tried the CSV import and with change of "Resolution" value "Resolved Date" field is also changed, How to update/change "Resolution" without changing "Resolved Date"?
Hello Anil,
As @Joe Pitt mentioned, it's not possible to change the Resolved date field.
The best option to keep it would be by re-importing the issues with the correct Resolved date without changing its resolution. Here are steps:
- Export the current Resolved date of your issues to a CSV. Let's call it resolved_date CSV
- Import the Resolution as you are performing now (Through the CSV) - Let's call this one Resolution CSV
- Once you imported the correct resolution to your issues, remove the mapping of the resolution field from the Resolution CSV
- Copy the Resolved column from the resolved_date CSV to the Resolution CSV and re-import it
Please, let me know if it works for you.
I tried but it didnt update the date back to original date, is there any other way or scripts i can use?
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