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How to change "Resolution" value without changing "Resolved Date" field in JIRA?

anil musunuru
Contributor
December 18, 2018

We are consolidating "Resolution" field and changing some of the values of "Resolution" into new values, i am using CSV file import to update the "Resolution" field, CSV file contains columns such as IssueKey,Resolution and Summary. I tried the CSV import and with change of "Resolution" value "Resolved Date" field is also changed, How to update/change "Resolution" without changing "Resolved Date"?

2 answers

0 votes
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 18, 2018

Hello Anil,

As @Joe Pitt mentioned, it's not possible to change the Resolved date field.

The best option to keep it would be by re-importing the issues with the correct Resolved date without changing its resolution. Here are steps:

- Export the current Resolved date of your issues to a CSV. Let's call it resolved_date CSV

- Import the Resolution as you are performing now (Through the CSV) - Let's call this one Resolution CSV

- Once you imported the correct resolution to your issues, remove the mapping of the resolution field from the Resolution CSV 

- Copy the Resolved column from the resolved_date CSV to the Resolution CSV and re-import it

Please, let me know if it works for you.

anil musunuru
Contributor
December 19, 2018

I tried but it didnt update the date back to original date, is there any other way or scripts i can use?

0 votes
Joe Pitt
Community Champion
December 18, 2018

I don't believe you can. The date is set behind the scene when you update the field. 

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