How to change status of a deactivated ticket

[Ashwini Angadi]

Trying to change deactivated to resolved and closed

[Milan Chheda [INFOSYSTA]]

Kindly describe and clarify what is a deactivated ticket? Is it a status? Or is it a ticket with deactivated user?

[Alexey Matveev]

Hello,

I guess, by "deactivated" you mean a status. If so, then there must be a transition from the deactivated status to the resolved or closed statuses. If this transition does not exist, you need to create a new one. Open the workflow, to which the issue is assigned, and add a new transition from the deactivated status to the resolved and closed statuses. After it do not forget to publish this workflow.

[Jack Brickey]

@Ashwini Angadi, welcome to the Community. Is “deactivated” a status in you workflow?  Are you asking how to change the name of a status. If not please elaborate on your question.