Hi,
Please refer the attachment, How to change the fields in customer portal?
Thanks
Anandaraj.M
https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html
Is this what you are looking for ?
you cannot configure the default or remove that option. you might check addons that focus on customizing the portal. I have not personally used any.
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