How to change the socket and connection time out in Jira?

[Apoorva Sharma]

Hi All,

We are trying to change the socket timeout in Jira as some of the REST API calls are taking too long to respond due to which we are getting Request Time Out Error. 

For changing it, we tried the following but NONE of them worked:

1. We made changes in the General Configuration settings by following this article: https://confluence.atlassian.com/doc/configuring-system-properties-168002854.html
2. We followed the following article and changed the JVM_SUPPORT_RECOMMENDED_ARGS parameter to increase the socket time and these are our observations:

   • When setting the JVM_SUPPORT_RECOMMENDED_ARGS to 20000milliseconds (20sec), we found that it fails for the delay above 20sec; rest it is working fine for any value below it.

   • When the JVM_SUPPORT_RECOMMENDED_ARGS parameter set to any value between 2min to 14min, the delay above 50sec gives error. For the delay uptil 50sec in project creation, it is working fine.

   • ARTICLE: https://confluence.atlassian.com/jirakb/java-net-sockettimeoutexception-read-timed-while-making-a-request-to-a-remote-server-788958227.html

Please suggest how to increase the socket time out so that we do not  get a Request Time Out for a delay of around 2 min.

Any suggestions would be helpful.

Thanks & Regards,

Apoorva