How to clear resolution on reopened tickets that did not have a clear resolution post function?

[Cameron Priestley]

So I have reopened tickets that have been put back into the backlog, and they currently have the resolution strike-through the ticket number. This is confusing to my team. 

Our workflow now has the clear resolution post function. But is there a way to clear the resolution on past tickets?

[Nic Brough -Adaptavist-]

Several, but none of them are particularly fun.

• Bulk-edit, resolve and then re-open them again
• ScriptRunner has a canned script for fixing them
• Change the workflow so it has a transition from closed to closed and sets a resolution, use bulk-edit to push them through it.

[Cameron Priestley]

Is the only way to reset the resolution is to push the ticket through a workflow?

[Nic Brough -Adaptavist-]

Pretty much - you can't edit it to blank, as there's no option in the edit drop-down to do so.