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How to configure the Jira Create Screen when creating an issue from Slack?

stephan_lewis
Contributor
January 9, 2024

I want to use Slack to create Jira tickets.

I set it all up and then use the /Jira create command in Slack to create issues.

My question is how do you determine which fields appear. I was thinking that it would be using the Jira Create Screen of the issue (Bug in my example).

However, they don't match up like I thought they would. 

I tried modifing the Create Screen - but it must be using a different source.

Has anyone solved this? Or is there another way to configure which fields show up in the Slack Jira interface?

 

1 answer

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 9, 2024

Hello, Good day. At the moment we don't have the option to customise create screen from slack. Following feature request has been filed for the same. https://jira.atlassian.com/browse/JSWCLOUD-18369

stephan_lewis
Contributor
January 10, 2024

The fields in the Create dialog in Slack are coming from somewhere in Jira - the question is where?

I looked at the Create screen for a bug issue and compared that with the Create options from the Slack interface. 

I could see that Dates where not taken - this is a clue (didn't want them anyways)

Maybe I can remove the people from the Hidden Fields???

Check out the picture below

2024-01-10_18-52-12.png

stephan_lewis
Contributor
January 11, 2024

I figured it out - I just needed to remove all the fields that I didn't want from the Create screen (including those in other tabs).

Now everything works as it should.

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