How to copy comments from the original issue to the cloned issue

[Nonla KONE]

Hi,

I would like to copy comments from the original issue/request to the cloned issue.

I found a documentation through jira software support but it doen't work.

"Configuration rule has been changed by an administrator" ; so what should i do?

Please find attached the details of the rule i have writted.

Is there any mistakes? Do you have another solution ?

Thanks in advance.

N.KONE

How to copy comments from the original issue to the cloned issue

[Clara Belin-Brosseau_Elements]

Hello @Nonla KONE

If you're seeking for an easier way to copy comments from the source issue to the clone, you can try our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

You can check our guide here.

The app is for free during 30 days (and it stays free under 10 users).

Kind regards,

Clara

[Luka Hummel - codefortynine]

Hi @Nonla KONE and welcome to the community!

Copying comments from the original issue to the cloned issue can indeed be a bit tricky. If the documentation you found didn't work due to configuration changes, and you are willing to try a third-party app, I recommend trying out our Deep Clone for Jira. This app allows you to clone issues with all their details, including comments, attachments, and more.

You can also trigger a Deep Clone with Jira Automations via looping transitions, or just add a Deep Clone post function yo your 'Create' transition.

[Nicolas Grossi]

@Nonla KONE Welcome! You might take a look at this link: https://community.atlassian.com/t5/Jira-Service-Management/How-to-copy-a-comment-from-a-child-ticket-to-a-parent-in-another/qaq-p/2022942

Nicolas

[Nonla KONE]

Thanks @Nicolas Grossi for your help.

I tried to adapt the rule to my requirement but it doesn't work.

I don't know where is the mistake.

Anyway thanks for your kind lookup.

NKONE