How to create a custom workflow post function

[Ashwini_More _miniOrange]

Hi,

I want to create a custom workflow post function that will set a custom field in the ticket to the values of the issue reporter's department.

How do I do it?

[John Funk · Accepted solution]

Hi Ashwini,

I think you asked a similar question in another section of Community. But in a nutshell, you will need to be able to have a source accessible to Jira for that information. Jira does not natively pull values about a user from exterior sources. 

However, I have some clients that have successfully used the Azure AD Attributes app from the Atlassian Marketplace to pull Department/Location and Leader information from their Azure AD environment and populate a custom field in Jira using a post function on Create of the issue. 

[Ashwini_More _miniOrange]

Thanks, John.

We are using some scripts to store users' properties like employee ID, and manager email in the user's custom properties given in https://support.atlassian.com/user-management/docs/update-roles-and-properties-for-jira-users/

If we can use these values in automation without any app, that would be great!

[John Funk]

To my knowledge these are not currently available to the API for automation rules. 

[Trudy Claspill]

Where is the issue reporter's department information stored?

[Ashwini_More _miniOrange]

The department is stored in the Atlassian's id.atlassian.com profile.