How to create an article from a JIRA Software task?

[Холодарев Алексей]

How to create an article from a JIRA Software task like JIRA Service Desk task?

[Carlos Garcia Navarro]

Hi Холодарев,

I'm not sure I understand your question. You can create articles in Confluence (set a space as a knowledge base) and link them to a JIRA Service Desk. After you set up your knowledge base space, the issue view displays a panel that displays related knowledge base articles. If there isn't a relevant article, you can create a new article from the issue.  This page from the Atlassian documentation describes how to set this up:

https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html

Is this what you mean?

Carlos