How to create automatic ticket

[Sushmitha]

Hi,

I want to link one of the request types in a service desk project to automatically create tickets to the another project board.

Can you please help me to do this ?

Thanks

Sushmitha

[Fabian Lim · Accepted solution]

Hi @Sushmitha

Welcome to the community!

This video tutorial explains in detail how to do it with automation: https://youtu.be/5Xs8cnDIFBo

Regards

[Sushmitha]

Thanks @Fabian Lim 

[Sushmitha]

Hi @Fabian Lim ,

I didn't find create issue option in actions category while creating custom rule. I am not sure whether we are missing something or  may need to install separate add on.

Is there any other way to do this like adding post function in workflow or something ?

[Fabian Lim]

You are probably on a free version of automation. You will have to upgrade.

You can do it via workflows too, look at jsu, jewelry, powerscripts or scripturunner plugins, but you will have to pay for them.