How to enable outside organization users to raise a request in company help center portal

[ravikiran nagasetti]

Hi Team,

How to enable outside organization users to raise a request in the company help center portal.


Thank You,

[Ste Wright]

Hi @ravikiran nagasetti 

Do you mean allow customers to either...

• Create their own accounts or...
• Create requests in the portal without logging in?

If yes, I'd check-out the below settings...

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Global Settings

These apply to all Jira Service Management Projects.

As a Jira Admin...

• Go to Settings > Products
• Select Customer Access from the left-hand menu
• Change Portal access settings...
  • Allow customers to create accounts
  • Customers can access and send requests from the portal without logging in

These settings allow new users to create their own customer accounts and/or send requests without a customer account. You could set the right option depending on your need.

Once the appropriate settings are saved...

---

Project Settings

In your JSM Project...

• Go to Project Settings > Customer Permissions
• Set Service project access to...
  • Anyone on the web (or similar, depending on option chosen above)

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A combination of the above settings should give you what you need.

For more information, check out this help page: https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/

Let us know if this helps!

Ste