How to fix XML backup from troubleshooting page for health check post upgrade

[Bhargavi Vasa]

Post jira upgrade, we are getting for XML backups in troubleshooting health check page, how to resolve it ?

[Philipp Sendek]

HI @Bhargavi Vasa ,

Going through the health checks I might know what you're referring to:
Are you talking about the health check around XML backup files found in the backups or import folder of Jira, as documented here?
https://confluence.atlassian.com/jirakb/health-check-local-backup-security-1346245564.html

If so, you will find the answer to it on the documentation page. In short: XML backups are not a supported backup method for Jira. If you want to backup your instance, you should instead use proper methods to backup the server/virtual machine or the filesystem as well as the database and all other systems that store data for your Jira instance (such as shared storages).
Additionally, those backup files are not encrypted which means that whoever has access to those files can "rebuild" your Jira instance; this is also the reason for the health check.

I hope that helps!

Greetings
Philipp

[Bhargavi Vasa]

Yes XML backup files found in the backups or import folder of Jira, as documented here 

Do we need to move this folder to a different location or how to fix this? We don't have any secure storage 

[Philipp Sendek]

Hi @Bhargavi Vasa ,

I'm not sure I can follow what the problem is exactly. Can you maybe share a screenshot or explain the experienced issue further?

Greetings
Philipp