How to get New Relic to raise tickets in Jira?

[Norman Hills]

I'm trying to get New Relic to raise tickets from alerts in my OnDemand Jira, I can give New Relic the jira account details & it brings back the list of projects and issue types ok, but,

If I click on 'Retry authentication' in NewRelic it reports 'Success!', however, if I try the 'send test message' link it returns 'Test message failed!'.

If I try to raise a jira ticket manually from within New Relic it reports 'Unable to create JIRA ticket. Please check your integration settings.'

Is there something I need to enable at the Jira end, or is New Relic not compatible with OnDemand Jira?

Cheers

Norman

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

Are you missing any mandatory fields that JIRA expects? That is what happens usually with remote API integrations.

[Norman Hills]

Thanks Jobin, that was it, I had a custom field that was mandatory, but, had no default value.

Cheers

Norman