How to get back or recover an accidentally deleted test cycle

[Tirupati Rao Mamidi]

How to get back or recover an accidentally deleted test cycle and also can we set access restrictions to a created test cycle (like only read access and not the edit/delete permissions)

[Ismael Jimoh · Accepted solution]

You would need to restore a backup before the delete(depending on how long ago the last backup was taken).

As for permission restrictions, I am unsure if you are referring to JIRA or a functionality provided by a testing Addon(e.g. XRAY). If the former, the permission scheme for the project is the way to go and on a project level, reduce how many JIRA admins you have.

If the later, then I would say look at the documentation of the add-on as this would give you the best idea on how to proceed.

[Tirupati Rao Mamidi]

Thank you so much Ismael for the info, we are using Adaptavist add-on. The permission restrictions are at only project level, can't we set at test cycle level ?

And could you please help us on from where we can get the backup file and how to restore the same, Thanks.

[Joe Pitt]

Your JIRA administrator will know how backups are setup and how to restore from one.  WARNING: restoring a backup overwrites the current data. You will lose ANY changes since the backup you restore. 

[Ismael Jimoh]

Backups:

The backup and restore is described here: https://confluence.atlassian.com/agile/jira-agile-administrator-s-guide/backing-up-and-restoring-data

as for restivtion, You can restrict on project level only. It is not recommended that all users have the ability to deletean issue. 

Lastly, I will need more information to understand your test process only then can I suggest aanything.

[Michele Kniffin]

do you have the option to restore a backup if we're on the cloud instance and not on prem?

[Ismael Jimoh]

Yes @Michele Kniffin .

Atlassian cloud has a backup restoration from feature that allows restoration of backups from another cloud instance or a server instance to cloud instance.

Note that when you use this feature any changes made after the backup was taken would be lost.

[Michele Kniffin]

How do I go about restoring that then?

[Ismael Jimoh]

Find the steps in the links for import and export here: https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html

[Michele Kniffin]

do I have to do a full backup in order to restore one project?

[Michele Kniffin]

@Mairon93 those instruction description changing a cloud instance by creating a new cloud.  first step says "sign up for a new cloud site".  I just need my one project restored.  We have many projects within our site.

[Ismael Jimoh]

From my understanding you want to restore a single project. If yes, the question is do you have an old Cloud-Server backup?

This is required for any restoration because you would need to fetch the project from the old backup and use project import function to restoration it. Unfortunately this is only available In Jira server.

[Michele Kniffin]

I'm not following what you're saying.  I'm not sure we've ever exported a backup of this project or of our Jira at all.  At least in the last year I've been here.

[Ismael Jimoh]

Hi Michele,

Sorry for the late reply.

Here is my understanding of your problem.

You have made changes to a project and you want to revert the changes back. (Noting that you are on Jira Cloud).

Based on the above, what I was explaining is there is no way in Jira to revert such a change without a backup taken prior to the change in question. There are no built in functionality that could say revert Jira back to state as of a specific date/time and this is even more difficult in your case since you want to revert changes for a single project.

As you have no recent backups it would be impossible without one manually going to issues and adjusting them back to the old state. If you are attempting to recover a deleted issue with the data as it was, it would be impossible.

My explanation earlier is based on the assumption you have a backup at hand and since you do not have one, it cannot help in your case.

[James Malin]

I do have backup

[James Malin]

looking to restore app