We are implementing JIRA in an organisation and there is need to get feedback about JIRA usage:
- how many tickets were viewed
- how many updates were done
The second one can be done through usual querie, but viewing?
Viewing is not tracked by Jira because it's a huge amount of work for little reward, and it can't actually be done well enough to be of much use.
I'd want to question of what use knowing how many views a Jira issue has, mainly because there's so many different ways of doing it.
Issue view - yep. But what if it appears in a search that is seen in the issue navigator. Or a dashboard gadget. Or board. Or report. Or someone uses a REST call. Or an app shows it to someone. Does it count as a "view" if someone goes directly to the edit screen? And so on.
It's not actually a lot of use to you. Even if you recorded all of those hits, what would it tell you?
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