How to hide other portals?

[Andrey Ivanov]

I have 3 servicedesk projects, one of the projects will be for clients outside, but when they go to the portal, they see the other portals of the other two projects, how can I hide them for them?

[Nikola Perisic · Accepted solution]

Hi @Andrey Ivanov 

To hide a portal:

• Go to Settings (

• ) > Products > Jira Service Management > Configuration.

• In the Help center section, select View all help centers.

• Select the help center of your choice.

• Once in the help center, select Customize from the top navigation, and from the dropdown, select Topics and portals.

• Once you’re in the Topics and portals page, select the Hide from home page icon (

• on the portal you wish to hide. Remember that doing this doesn’t hide this portal from the home page yet.
  • Select Publish layout in the Topics and portals page to hide the portal from the home page of your help center.

  • You can revert to the last published version of the home page layout by selecting Cancel. You’ll lose all the changes you’ve made to the layout up until then. Portals you may have hidden in that session will continue to be visible in your help center.

• All Jira admins can see and manage hidden portals in the Topics and portals page. Currently, these portals will show up in search results and will also be visible to users who access them via their direct URLs.

  To remove a portal and help resources from it, and ensure that they do not show up in the help center, in topics, and in search, you can unlink the service project from your help center.

Source:https://support.atlassian.com/jira-service-management-cloud/docs/hide-portals-from-your-help-center/

[Andrey Ivanov]

Thanks, but how to do this for Data-center?

[Nikola Perisic]

For DC, there is an ongoing feature for this, which is here: https://jira.atlassian.com/browse/JSDSERVER-1012

So currently, there is no option.