How to integrate jira software and jira service desk?

[Alexandru Lungu]

I have licensed jira-software, confluence and service-desk; I have installed the first two on the same server; I noticed that they require separate databases but at the end I could point confluence to get the users from jira-software.

Now for service-desk - it doesn't seem to integrate as confluence does; moreover it seems that is the same software as jira text is everywhere during installation.

Is service-desk a component of jira-software and I should give during installation the same database as jira-software? Or is there another way of integrating them?

[Nic Brough -Adaptavist-]

Jira Core, Jira Service Desk and Jira Software are three "applications".

Jira Service Desk and Jira Software both run on top of Jira Core.

Effectively, Jira Core is a "platform" for them.  It provides issues, workflows, users, fields, the main interface and so-on.  Service Desk provides a layer including portals, SLAs, customer and Agents etc.  Software provides boards to support Scrum and Kanban processes.

For the most effective integration, you should have only one Jira, with Service Desk and Software added to it.  The easiest way to do that is to install Jira Software, and then use "manage applications" to add Service Desk to the system.  (There are installers for each of the three bundles, but unfortunately no fourth installer for "Jira Software + Service Desk together). 

With what you have now, I would suggest adding Service Desk to the Software installation, then removing the Service Desk you installed as a separate server and dropping its database.

[Alexandru Lungu]

Where do I find "manage applications" ? I looked in all menus from configuration... did I miss something?

[Nic Brough -Adaptavist-]

Log in as an admin, use the admin cog to get into the menus, and then use the search to look for "application" (it should auto-fill some options for you)  Depending on version, it could be about managing applications, application licences or usage.  But it will be obvious on the list you get

[Alexandru Lungu]

This is what I can see... where do I add service desk?

[Nic Brough -Adaptavist-]

Ok, great.  There's a bit of doubt as I'd expect something slightly different, but it's not worth chasing yet.

On the left-hand menu, can you click on the second line, for "Application Access".  At the bottom right of the screen that displays, there should be a mention of Jira Service Desk, including an install mention.  Is that there?  If it is, can you follow that to the installation?

[Alexandru Lungu]

I see no mention of Jira Service Desk ...

[Nic Brough -Adaptavist-]

Hmm.  There should be a "Try Service Desk" box in the bottom right hand corner of the first screen-shot you gave.

Does your server have full access to the internet?  (Or at least marketplace.atlassian.com)