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How to integrate jira to ServiceNow using SOAP method ?

DINESH KUMAR
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August 7, 2024

Hi Experts 

I want to integrate Jira to ServiceNow using SOAP inbound/outbound method ? Kindly assist me what is prerequisites for do the integration in SOAP method.

Thanks in advance. 

3 answers

3 votes
Sunny Ape
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August 7, 2024

I want to integrate Jira to ServiceNow using SOAP

You can't, because the SOAP method and the XML-RPC API was deprecated in Jira more than a decade ago.

Google 'jira cloud SOAP XML' to learn more.

Matt Doar _Adaptavist_
Community Champion
August 7, 2024

Or "service now rest" for some ideas about how to do this.

 

1 vote
Dhiren Notani_Exalate_
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August 22, 2024

Hi @DINESH KUMAR ,

Thanks for posting your question here!

Unfortunately you can't do it with SOAP as it was deprecated in Jira already. Although you can do a REST Based integration using Webhooks.

Alternatively, you can also try a decentralized bi-directional sync solution like Exalate.

It offers you a Groovy based scripting engine for limitless customization and flexibilty.

I am Dhiren, working as a Solutions Engineer with Exalate.

We do offer a 30-day free trial to evaluate the product.

Thanks, Dhiren

0 votes
Diana_Architect_ZigiWave
Atlassian Partner
August 22, 2024

@DINESH KUMAR hi! It's already mentioned in the posts above - unfortunately you cannot use the SOAP anymore. If you're leveraging your options, feel fee to check out the Atlassian Marketplace for alternative solutions (ZigiOps is among those solutions.) Fully no-code, easy to set up and customize, ZigiOps easily executes the Jira ServiceNow integration bi-directionally (+none of your data is stored). The tool comes with a free trial version so you can try it yourself. 

Regards, Diana (ZigiOps team)

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