How to make options pop up when you mark a ticket resolved/done

[Suchi Reddy]

I would like to show the user more options like(fixed, wont fix, cannot reproduce, obsolete) when he clicks on done/resolved

[Ryan Kearney]

Edit the "Resolve Issue Screen" to change options appear on the screen that pops up on issue resolution. Admin > Screens.

[Nic Brough -Adaptavist-]

Admin -> Resolutions, for the list.

[Suchi Reddy]

Thanks Nic, I added the resolutions to the list, but when I user mark's done, I want that list to pop up for the user to choose. It is currently marking it done, when I say done

[Joe Pitt]

Does the resolution field appear on the transition screen? Because it sounds like the field is being set by a post function and isn't there. If it is there a workflow property maybe limiting the available options. 

[Suchi Reddy]

No, the resolution screen does not apply.

Pls see attached, I do not understand how to make this happen

[Nic Brough -Adaptavist-]

Create a new screen, with a name like "my resolve screen", then go into the workflow  (in your screenshot), swap to the diagram view and find the "done" transition.  Click on that and add your new screen to it, and then go to the post-functions and remove the one that says "set resolution to done"

[Suchi Reddy]

Great, it worked. Thanks Nic

[Lynda Hyland]

How do you add a screen to the "done" transition when this can only be done in edit/draft mode? Problem is draft mode doesn't allow me to add a new screen. Is there a screenshot of how do this after you create a screen?

[Nic Brough -Adaptavist-]

You need to create the screen from Admin -> Issues -> Screens first, then you'll be able to select it from a list when you go into edit the transition.