How to mention the user in the comment text when using the JMWE Groovy Template

[Lakshmi CH]

Hi Team,

We would like to add a comment to the ticket using the JMWE "Comment Issue Post Function." I want to tag (mention) both the reporter and the assignee of the ticket. I have tried various methods mentioned in other articles, but none have worked. Can anyone suggest how to mention the reporter and assignee in the ticket comment?

Both are displaying only names in plain text, not tagging users in the ticket comment.

Platform : Jira Data Center

[David Fischer · Accepted solution]

Hi @Lakshmi CH 

To mention the assignee, you can use:

[~${issue.assigne.key}]

 however, this will only work if you have configured  the Comments field to support Wiki markup. 

[Lakshmi CH]

Thank you @David Fischer .It worked.

For reference for anyone in the future. 

[~${issue.assignee.key}] : Assignee

[~${issue.reporter.key}] : Reporter