How to prevent certain users from adding a comment to a ticket of a certain issue type

[Kristof Danckaert]

I am using a JIRA issue type "Notification" where I am creating tickets of a certain topic, for instance "Downtime".   Each comment I create in this ticket is displayed in a dashboard as readonly (using the SQL plugin).   I delete old comments when downtimes are gone.   I add all users that need to receive the downtimes as watchers; 

This works super, and all users get a notification, and can't click on the tickets in the dashboard as they are displayed as report (read only). 

BUT;  The notification email send out has a direct link to the ticket (bummer).  And an expert user can still find the tickets. 

So any idea how to prevent certain user (a group) to post a comment ? 

I can prevent edits of the ticket as I control the workflow, but comments are not inside the workflow....

[Mumo Systems]

Kristof,

Have you looked into leveraging the permission scheme, where you can restrict who can make comments.?

Thanks
Victor

[Kristof Danckaert]

I am using a general shared permission scheme that I rather not change.  That is why I do not have much experience in this.  Thank you for the screen, I see indeed that it offers what I need.  but  is possible within one project to use a different permission scheme for one issue type only ?    

[Victor Mutambuki]

Kristof,

You can make a copy of the permission scheme, edit the comment part of it, then associate the new permission scheme with your project.

Please see this link on how to.

Thanks
Victor