How to prevent manual transition to "Cancelled" in Jira and force use of a generic transition?

[Viviane da Silva Moreira]

I'm facing a challenge with controlling transitions in Jira (Cloud).

We have a workflow where we created a generic transition called "Change", which leads to the "Cancelled" status only if a custom field called "Tipo de Change" is set to "Cancelled". This logic works well when the transition is triggered by automation or manually through this specific transition.

The problem is that the "Cancelled" status still appears as a direct transition in the issue's status menu, allowing users to manually cancel the issue without going through the "Change" transition — which bypasses our validation logic.

I've reviewed the workflow and noticed that the "Cancelled" status still has all transitions available from other statuses.

What I want to achieve:

• Prevent users from manually transitioning an issue to "Cancelled" via the status menu.

[Viviane da Silva Moreira]

Hello @Trudy Claspill 

[Tinker Fadoua]

@Viviane da Silva Moreira 

You can add a condition that will allow only a NHID to see the transition that way no one will be able to transition to it.The same NHID can be the one exciting the Automation.

Best,

Fadoua 

[Trudy Claspill]

Hello @Viviane da Silva Moreira 

Can you provide a screen image of your workflow?

Without that I suspect that you have more than one transition leading to the Cancelled status, and the solution is to remove the other transition(s) to that status so that the only one that remains in the one you named Change.

[Trudy Claspill]

Hello Viviane,

When you have the workflow diagram open in Edit mode and click on a transition arrow you will get a pop-up showing the name of the transition.

Which of the transitions in the diagram is the one named "Change" that supports the transition correctly?

What is the name of the transition pointed to be the red arrow in this image?

If this is not the transition named "Change" and is instead the one named "Cancelled" then it is this transition that is showing up in the transition options, and it would need to be removed.