How to remove permission to "Create linked issues" but still allows access to Link 2 issues together

[Jason Michaud]

Is there anyway to just remove the permission to "Create linked issues" but still allows access to Link 2 issues together. or can that option be just hidden from the More dropdown list? We don't use that functionality and has caused issues. We only need to link existing tickets together and not create linked issues.

[Vikrant Yadav]

Hi @Jason Michaud  To create a linked issues you should have Create issue and Link issue permission for that respective project. If you remove Create issue permission you won't be able to create issue but can link existing issue. 

Try to remove create issue permission and allow only Link Issue permission. 

Thanks

V.Y

[Jason Michaud]

Thank you for your input.

Yes- but this is a Service Desk project - so everyone needs to be able to create issues. It is this permission which I wish was broken into 2. We don't need the 2nd option of create linked issues. There is no need for using it for my organization. So I'd rather block access.

[Ste Wright]

Hi @Jason Michaud 

You can limit what Project(s) a user can create Issues in using Project Permissions. The Create and Link permissions are separate...

• Create Issues: Needed to create a new Issue in the destination Project
• Link Issues: Needed to link Issue togethers

See more about what each permissions does on this page.

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If you're looking to hide the actual option, I don't believe there's a native way of doing this. 

It might be possible with a scripting App though. For example, you could use a Script Fragment with Scriptrunner to hide it assuming you can find the appropriate Issue Operation from the API list.

Ste

[Jason Michaud]

Thank you for you reply, Yes - but this is a service desk project where I need everyone to be able to create issues. It is the Link Issue permission that I wish was separated into 2 - 1) ability to link issues and 2) Ability to create linked issues. The #2 option is what I want to block from being used. But I would rather not create anything customized that has to be manually supported.

[Ste Wright]

Hi @Jason Michaud 

If it's a Service Management Project, does every user need the option to create Issues from the internal view? Or just the portal?

There's a difference here between...

• Allowing all users to see the agent view, where that option is available
• Allowing all users to make requests via the customer portal (with the appropriate customer permissions), where that option is not available

Ste