How to reset the password for the account, when e-mail is not active anymore?

[Dagmar Strnadová]

Hello, is there any possibility to reset the password for the unmanaged account, when the associated e-mail is not active anymore (domain change)?

[Marc - Devoteam]

Hi @Dagmar Strnadová 

Welcome to the community.

This can't be done if this is a non-managed user, then only the user is able to do this.

Is the user managed and is the new domain added to the verified list?

Please note : "You can only update an email address if the new email address also belongs to a domain you verify for your organization."

More details in make-changes-to-a-managed-user-account - Update-email-address