How to revert the automation rule

[iandracrisostomo]

Hi all

I would like to know if is possible to revert an rule applied in the project. If yes, how can I make it?

Thank you

[Chi Am _Addon-Solutions_]

Hi @iandracrisostomo 

What exactly does your rule do?

[iandracrisostomo]

I was making a test and all issues within subtasks created that were in "done" status were changed for "To Do"

It was not what I was expecting. 

Do you know if is possible to revert it? 

[Chi Am _Addon-Solutions_]

You cannot roll back changes made by an automation rule. You can however check the changelog on your tickets to try to correct them manually.

[Chi Am _Addon-Solutions_]

Or else via another automation rule which takes a jql as a parameter and which you go through the tickets one by one to put them back in the correct status

[iandracrisostomo]

Can I create a rule based on parameters? I mean, the log related to the previously resolved date can be the new date again? 

Is there any way so that the resolved date can be the previously resolved date again? 

[iandracrisostomo]

the problem is only related to the resolved date, because it can affect some metrics, for example. You know?

[Chi Am _Addon-Solutions_]

Something like that maybe

project = XXX AND status CHANGED FROM "Done" TO "To Do" AFTER "2024-10-29 21:50" BEFORE "2024-10-29 21:52"

[Chi Am _Addon-Solutions_]

It is not possible to put the old value back on the resolution date https://jira.atlassian.com/browse/JRACLOUD-7302

[iandracrisostomo]

Sure. 

Thank you for your support

[Chi Am _Addon-Solutions_]

But I think you can get around it by modifying the tickets via a csv import provided you map your fields correctly

Issue Key
Summary
Resolution
Resolved (to be mapped to "Date Resolved")

[iandracrisostomo]

Yes. I will do it. 

Thank you 

[Chi Am _Addon-Solutions_]

With pleasure, keep me informed :)