How to revert the previous status if anyone is commented on the ticket

[dv bhadram]

If any ticket goes from status in progress to waiting for customer, if someone comments on that ticket, then the ticket status should go back to in progress.

[Elyes Gannoun [Elements] · Accepted solution]

Hello @dv bhadram ,

You should be able to use Automation to do that. You can create a new rule, triggered on "Issue Commented" event launching a transition action from the status you're in to the specific target one.

It would look like:

- When issue is commented

- If status = Closed (for example)

- Then go to "In Progress"

Let me know if that's what you seek!
Kind regards,
Elyes

[dv bhadram]

Yes, can you please explain in more depth?