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×Hello,
So I inherited a chart which shows tickets base on JQL query which returns number of tickets which were not resolved on time.
JQL: project = ITtickets and "Resolution Time" = breached() and (resolved is EMPTY or resolved >= startofmonth(-2) )
The chart used is https://marketplace.atlassian.com/apps/1211156/arsenale-dataplane-jira-reports?hosting=server&tab=overview
I am happy how the chart shows the data but I don't know how to get the data myself. Because it basically goes three months back and for each day it applies the JQL query and here is the issue I am facing. I can add DURING or ON to see the JQL query for the specific day. But I cannot do it because the it throws me an error: History searches do not support the 'Resolution Time' field.
But the chart somehow does it correctly. There is a lot of custom fields which are included and the chart was not adjusted, it just works.
Is there a way for me to get the data, how the chart does it?
I use API, but for this I cannot even query the data I want through Issue Navigator.
Thanks for any help.
B.