How to see all subtasks under the main task heading?

[Dagmar Cervenkova]

Hello,

it is about 2 week when our agile board was changed. Before we saw a main task inline and all of subtask under. Now we see just subtask and up small written main task. Also when put one task to done, it stay in the column, where the rest subtask are.

Could you help us with this issue to solve it?

Thank you

Dagmar

[Dagmar Cervenkova]

Hello John,

this is our agile board. We have 2 main tasks and both of them have two subtasks. The task in the middle is ok, but the second you can see the main task just in the column done and in the column to do the subtask down you can't see  which the main task belongs. On the second pic you can see, that task VTC-6116 have 2 subtasks.

In the past we were all subtasks under the main task. It was on the first line the main task and just below all of subtasks in all column.

Thank you 

Dagmar

[Dagmar Cervenkova]

[Dagmar Cervenkova]

[John Funk]

Hi Dagmar,

What type of project are you using? 

And can you include a screenshot of the problem view?

[John Funk]

We are not seeing this problem in our instance. 

What type of project is it? 

Have you tried on other browsers?

Are all users in your organization seeing the same problem? Or just some? 

[Dagmar Cervenkova]

Dear John, 

sorry for my late reply. We use Agile board, I don't know where I can find exactly the type of project. In the attachment I send you the details.

In the other browsers is same.

All users have same problem.

The problem also is, that when we don't close all subtasks in same sprint, all story points stay uncounted in the current sprint.

Thank you for helping us

Dagmar

[John Funk]

You should probably open a support ticket with Atlassian now:

https://support.atlassian.com/contact/#/

Sorry I couldn't help more. Please post the resolution back here so we can close this one out. 

[Dagmar Cervenkova]

Thank you. I opened the support ticket.