Hi @syee
Look at this posts, maybe can help you
https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/
https://jira.atlassian.com/browse/JRASERVER-22417
https://jira.atlassian.com/browse/JRASERVER-6207
Cheers
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You're welcome
Please accept the answer if it solves your query else respond and allow others to share input
Thanks
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