How to send email notifications to external users( non-licensed users)?

[Srikanth]

Hi ,

Is there a way to send email notifications to external users( non-licenced users ) using jira mail handler ?

we are using the jira server version of 8.1.3

 we want to send the notification to the sender( non-jira user) when the request is created by jira mail handler.

 Quick response would be highly appreciated. 

Thanks

[Vikrant Yadav]

Hi @Srikanth If jira is creating issue of external users email… it means default reporter is set … that’s why issues are creating . 
1. Instead of Setting default reporter . Check create new users .. so that user account created in jira system and user received issue creation email. Remove user from jira-users group to save license 

2. Use script runner plug-in to capture email address and send email notification when issue get created.

Thanks

vikrant yadav

[Srikanth]

Hi @Vikrant Yadav 

thanks for the response.. 

1. we are using external user management to create users and users will be added to jira through Active directory only. so i don't think that Create user option will help in our case.

2. Do we have any in-built script in script runner plug-in to cpature email address or do we need to write some script using scripr runner plug-in..?

Regards

Srikanth

[Vikrant Yadav]

Hi @Srikanth  Try below script to capture email address, script capture email address from Description field and paste it in a Text field:- 

Apply  this in Post function at top :- 

import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.jira.component.ComponentAccessor
import java.util.regex.Matcher
import java.util.regex.Pattern

def customFieldManager = ComponentAccessor.getCustomFieldManager()

def desc = issue.getDescription()

def result = desc.substring(desc.lastIndexOf("mailto:") + 7, desc.indexOf(">"))


def targetField = customFieldManager.getCustomFieldObjects(issue).find {it.name == "Employee Email"}

def changeHolder = new DefaultIssueChangeHolder()

targetField.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(targetField), result),changeHolder)

 After Issue Created Event post function, apply one more Script runner post function , "Send Custom Email(SR) " 

In This post function, select Email field in To field. 

Thanks

[Srikanth Mamidala]

Hi @Vikrant Yadav 

I am looking for same feature within our Jira cloud and I read your idea but unsure on how to achieve this. Have some questions on your ideas.

1. Instead of Setting default reporter . Check create new users .. so that user account created in jira system and user received issue creation email. Remove user from jira-users group to save license 

• Once the new users are created how do we automatically remove users ? Manual effort to remove users everytime user is created a jira ticket seems very cumbersome

2. Use script runner plug-in to capture email address and send email notification when issue get created.

• Not familiar with script runner at all, and is there a preconfigured code which does the job of sending email to external users (not sure how and where it picks up the email from though) once issue is created 

[Vikrant Yadav]

Hi @Srikanth Mamidala  For JIRA Cloud, easiest way is to use JIRA Automation, to capture email address from Description in a custom field and send email to that captured email address. 

Some similar posts, might helps you :- 

https://community.atlassian.com/t5/Automation-questions/How-can-I-pull-the-email-address-from-the-Description-section-of/qaq-p/1521498

https://community.atlassian.com/t5/Jira-questions/Automation-Regex-extract-email-address-from-Issue-Description/qaq-p/1714786

Thanks

V.Y