How to set Watcher automatically based on who the ticket was assigned to

[Amy Yeh]

We have an organization where development teams are organized in teams and they may work on different tasks across Projects. Is there a way to add specific team leads to tickets when new tickets are assigned to their team members?

For example:
Team Lead A with members B and C

Team Lead Z with members X and Y

If ticket 123 is assigned to B, then Team Lead A would be added as watcher so they can keep an eye on the task progress?

Similarly, if ticket  321 is assigned to X, then Team Lead Z would be added as watcher.

Thanks in advance for your help!

[Jack Brickey · Accepted solution]

Hi Amy,

I would suggest looking at setting up an automation rule in conjunction with creating groups. Create groups for each team and add the members. Your automation would look like this...

When Issue assigned

Condition: If/Else block and use JQL for each team, e.g. assignee in membersOf("teamA")

Action: Manage Watcher and add the appropriate lead as a watcher

LMK if you need further help here.

[Amy Yeh]

@Jack Brickey , that would work for me! I started playing around with Automation to try and solve this problem as well and the idea of  using teams and If/Else block would set this up nicely. My only problem is that there is only a limited number of automations allowed for Standard and even Premier. With the number of tickets that are getting assigned along with other automation tasks, I think casting this wide of a net for automation would not be feasible for our organization.

[Jack Brickey]

If you are doing this on a per project basis then it is unlimited. you are limited to 500/mo for Global rules.

[Amy Yeh]

@Jack Brickey , got it! Thank you.