How to set an Approver from a CMDB

[Alexander Witsch]

Hello everyone.

In our company, we have several departments, each with its own cost center. These cost centers are listed in the CMDB with their respective cost center managers. I would now like the cost center manager to approve the order first whenever an employee places an order. Is there a way to enter the cost center manager as the approver based on the cost center to which the order is being placed? The cost center itself is requested in the form when the order is placed.

Thank you

[Akhand Pratap Singh · Accepted solution]

Hello @Alexander Witsch ,

Yes, you can achieve this via Automation for Jira,

whenever a ticket is created, and cost center field is not empty update the approver (You can update conditions and triggers based on your requirement)

Then edit the field and select Approver field (Field you are using to store approvers) and try using smart value like {{triggerIssue.customfield_ABCDE."cost center manager"}}

NOTE: ABCDE is the custom field ID

Try this once, and let us know if it works

[Alexander Witsch]

Thanks @Akhand Pratap Singh , but I think I found a slightly more elegant solution. I did it in such a way that I inserted a post-function in the workflow in the transition from the previous status, which transfers the value of the attribute from the CMDB to the approver.

cheers

[Akhand Pratap Singh]

@Alexander Witsch , that is great