How to set "jira.websudo.is.disabled" to false. DEFAULT is "true" when migration from CLOUD.

[Sven Liang Jensen]

Please see details here:

https://community.atlassian.com/t5/Jira-Core-questions/How-can-I-set-jira-websudo-is-disabled-to-false/qaq-p/92153#U749059

The documentation and comunity users state that DEFAULT is FALSE, but this is not the case when migrating from CLOUD.

Please provide a step by step guide to get the documentation DEFAULT.

I want the jira.websudo.is.disabled = false

Best regards,

Sven Liang Jensen

[Sven Liang Jensen · Accepted solution]

https://confluence.atlassian.com/kb/websudo-is-disabled-after-migration-from-jira-cloud-to-jira-server-845939463.html

0. select * from <jiradb.jiraschema>.propertyentry where property_key like '%websudo%';

Returns ID 10216 and proertytype 1 (true).

10216 jira.properties 1 jira.websudo.is.disabled 1

WORKAROUND IF 0. APPLIES

1. Stop Atlassian JIRA Service
2. Backup JIRA SQL database (full).
3. UPDATE <jiradb.jiraschema>.propertyentry set propertytype=0 where id=10216;
4. Start Atlassian JIRA Service.
5. Verify problem solved

[Andy Heinzer]

Hi Sven,

Sorry to hear you have encountered this bug as reported in https://jira.atlassian.com/browse/JRASERVER-44554

However from reading the work-around in that bug ticket, and the KB https://confluence.atlassian.com/kb/websudo-is-disabled-after-migration-from-jira-cloud-to-jira-server-845939463.html

It does appear that both indicate to use the SQL select query to find that property in the table and then update it.

Can you confirm that making this change to the table in the database and restarting Jira has enabled this websudo feature again in your instance?

Please let us know.

Andy

[Sven Liang Jensen]

Updating database worked fine. Thanks.

Best regards,

Sven