How to set resolution on closed task?

[Borek Bernard]

I have created a "simple" workflow that goes like this:

[Created] -> [Open] -> [Closed]

(Literally; there is currently no way to go back from Closed to Open as I wanted this workflow to emulate a simple todo list.)

The only issue type configured for that project is Task (the built-in one). However, I've forgotten to add a post-function to automatically set the Resolution field to Fixed so even my closed tasks appear in the Outstanding filter etc.

Now I have several Tasks that are closed but "unresolved". When I go to edit them, I can't find a way to set the Resolution field.

What should I do now?

[Nic Brough -Adaptavist- · Accepted solution]

Depends on how you've hidden the resolution field from the users. I assume it's by removing it from the "screens" in use, so you should be able to add it back to the Edit screen, correct your handful of issues, and then drop it from the screen again.

[Borek Bernard]

Thanks, I should probably look more into the screens and what they can do. The resolution field is not part of the "Default Screen" by default so adding it I was able to fix my issue (although probably cleaner should be to create a new screen scheme for my simple project so that the Resolution field doesn't apper on other projects that use the Default Screen scheme).

[Renjith Pillai]

Probably, you should also take care in the workflow to set the editable=false propertly so that editing of closed tasks should not be allowed, isn't it? Anyway since you had not set it it became handy this time for you to edit those closed ones to set the resolution :)