How to set the field security level when it is wrong (unvisible for me as administrator)

[GASPARINI-COZ]

a user has modify the security level of an issue (wrong manipulation) and now this issue is no more visible. As administrator of JIRA, I can't see the issue and I can't modify this field. Do you know if it is possible for me to make this correction ? what is the procedure to see for me this issue again?

[Petter Gonçalves · Accepted solution]

Hello @GASPARINI-COZ

Thank you for reaching out.

To properly edit the security level of an issue as a Jira administrator, you must do the following steps:

1. Navigate to your project > Project settings > Permissions > Add your user with the Set Issue Security permission
2. Navigate to the hidden issue and click on the lock at the top-right corner to change the issue security:
   
   
3. If the steps above didn't work, navigate to the project > Project Settings > issue Security > Add your user to the issue security scheme and add your user to the security level applied to the issue. Then, execute step two again.

For more information about issue security, you can check the documentation below:

Configuring issue-level security 

Let us know if you have any questions.