How to set up incoming mail from local file system?

[Susan Hazlett]

For security reasons, our incoming mail is being directed to JIRA_HOME/import/mail according to the documentation. However, JIRA isn't recognizing it. I have a mail handler set up for it, but there doesn't seem to be a way to set up an incoming mail server that isn't IMAP or POP. Is there a way to configure this? If I've missed the documentation somewhere can someone point me to it?

Thanks!

[Oleksii Gnatkevych]

'Local files' option is available only to those having 'JIRA System Administrators' global privilege.

[Susan Hazlett]

I am, and have been a JIRA System Administrator.   Since this is almost 4 years old, the responsibilities of day-to-day admin have been moved to someone else.  We found another alternative that works for us.  Thanks.

[Pedro Cora]

You can proceed in creating the Handler directly and specify the Local Files in the first screen. Then you just type the directory in case there is a specific one.

[Susan Hazlett]

I have already done that. I set up the mail handler according to the documentation. I must have something configured incorrectly, because when I test the configuration, it correctly sees the directory and the test message in it, but is not processing it.

[Sotero Luis Bustamante Torres]

I have the same problem. Could you solve it? I hope you help me. Thanks

[Nic Brough -Adaptavist-]

You should be being offered "file" as an option under the pop/imap drop down when you create the incoming mail server. Is that not happening?

[Susan Hazlett]

No. Under "Service provider" I get "Custom, Google (POP), Google(IMAP), and Yahoo Mail". Choosing "custom", I get "POP, IMAP, SECURE_POP, and SECURE_IMAP" for protocol. There doesn't seem to be any other options. (I'm using JIRA 6.0.8)