How to set up rule to automatically "Close" resolved issues after 3 days

[Brad Butchers]

Hi Guys,

Trying to set up a way for JIRA Service Desk to automatically "Close" resolved issues after 3 days. Wondering What is the best way to achieve this and the JQL/set up steps required. 

I have Automation Pro installed as i have seen some post say about using it and other say about setting up a listener. 

Cheers

Brad

[Marty · Accepted solution]

Hi Brad,

I am not on the Jira Service Desk Team but I will try to help.

I think you could achieve this with a combination of a custom SLA and an automation rule.

1. Settings -> SLAs -> New Metric.  Create a new SLA Metric that starts when the issue is resolved and stop when the issue is closed.  You'll need to add some JQL to search for resolved issues and set a goal of 3 days or '72h'.

2. Settings -> Automation -> Add Rule -> Create a Custom Rule.

When this happens: SLA time remaining -> Select your new SLA from Step 1 -> Breached (this means 0 minutes left).

Then do this: Transition Issue -> Select transition to closed (whatever it is called in your workflow).

I hope that helps!