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How to solve not having acces to Jira?

Tijl De Blander
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September 18, 2025

Earlier today all works fine, now cant access anything anymore.
Still can go to confluence, this is very important how can this happen.

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1 answer

0 votes
Benjamin
Community Champion
September 18, 2025

Hi @Tijl De Blander ,

 

Welcome! I've seen this once or twice before, I either clear the cache or come back to logging in after working on another task. 

 

If either of those options doesn't work, raised the support request with Atlassian to investigate your instance. Especially, if this is widespread across your team and organization.

 

-Ben

Tijl De Blander
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 18, 2025

Can't log in using incognite either. Still have access to confluence and need to prepare for board meeting tomorrow.

How can this big enterprise be this bad.

Benjamin
Community Champion
September 18, 2025

Strange. I can login into my confluence without issue. Also, check the global Atlassian Cloud status and it seems to be fine. 

https://confluence.status.atlassian.com/

Perhaps, your org admin can check on your user access on your Confluence site. Maybe some issue there.

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