How to stop Jira truncating content in forwarded email trails?

[Steve G]

Hi all,

* We have an issue when we send emails that expect to be updated into Jira tickets

* Email content gets added to tickets

* However, if we forward an email, content in the email gets truncated

* To clarify, we expect that email content below the horizontal that marks the beginning of forwarded content to be truncated

* However, if we remove that horizontal line, we have previously been successful in having removing the horizontal line to thus allow forwarded content to be added to tickets

* Now though if we remove the horizontal line, only one line of content in the forwarded email gets added to the Jira ticket

* The line of forwarded content that gets added is the line with the sender info

* This happens regardless of whether or not we email from web Outlook 365 or locally installed Outlook 365

* It seems something has changed somewhere

* We have though no idea what has changed nor what is causing this issue

* Our workaround is copying and pasting email content into tickets

If anyone can advise how we overcome this issue, it is much appreciated.

Regards,

Steve