How to track how a ticket was created

[Javier Perez]

Using jira server 7.3

Use Case: In my hosted jira instance I've found around 20 issues which have the same fields, created in an interval of around 3 minutes. These tickets are not clones and have sequential keys. I'm not sure how all those issues came to there

Question: Is there a way to track down how those tickets were created? by REST API? Through Jira Portfolio? Jira UI?. Is this information dumped somewhere, maybe in the logs?

[DPKJ · Accepted solution]

I am afraid that Jira doesn't store any such information.

You can look at the `Reporter` of issue and try to investigate based on that.

[Javier Perez]

Thanks

[Cody Stevens]

Hey @Javier Perez

There is technically a couple ways to find out how a ticket was created. It might not be exactly what you are looking for but this will at least give you some more information.

Option 1

Every ticket has a history tab. If you view the history tab, it will show you who created the ticket. Unfortunately if its created via API, it will probably reference a single user since the API call needs to be using a single account. If its an add on however, it will show the add on name instead of a user name.

Option 2

In Jira Service Desk, there is a field called "Request Type Channel". This field shows you if a ticket was created via the portal or via Jira.

Unfortunately, these are the only ways I know of but hopefully this helps!