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How to track the Issues where the Reporter is not the Person who Actually CLosed the Issue?

Anand_Saini September 30, 2018

From a control perspective I want to track the issues (Preferably Count) where the Reporter is not the person who closed the issue

2 answers

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Rahul Khire September 30, 2018

You can write a script on the Close transition postfunction to check if the person who Closed the issue is same as reporter. If not then update a Custom Field with 'Yes' or 'No' based on the earlier check. 

Then create a filter >> CustomField = "No" 

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Alexey Matveev
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September 30, 2018

Hello,

If you want to see this info in a dashboard or a report, then you would need a plugin like Eaziby.

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