Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to undo a pending app cancellation

Bob Finger
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 29, 2025

I added the Git Integration app by GitKraken and am on a trial period.  Thinking we weren't going to use it, I cancelled the subscription.  Upon further thought, we'd like to reinstate the app and continue with the subscription.  

Given that there is no direct way to do that, I was offered instructions on how to switch our plan from premium to standard and back to premium to reset all subscriptions.  However those instructions I think probably aren't updated for the new navigation and I was unable to follow them.

1 answer

0 votes
Trudy Claspill
Community Champion
July 29, 2025

Hello @Bob Finger 

Welcome to the Atlassian community.

Who provided you with guidance to switch your plan? I have not heard that recommendation before.

Are you following plan-switch instructions for that from an Atlassian provided document? If so, can you provide a link for that document?

Trudy Claspill
Community Champion
July 29, 2025

Also, I have a pending app cancellation in my own environment, and I find an "Undo Cancellation" button when I go to 

admin.atlassian.com > Billing > Manage (button next to the app in the billing list)

I am getting a "new Billing Preview" screen where I find the Manage buttons for subscriptions to the Atlassian apps and 3rd party apps.

Screenshot 2025-07-29 at 10.35.54 AM.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events