How to update custom field using JEMH but NOT add a comment when using ECMA script field processor

[Rajat Sethi]

Hi Community champs,

Can you help me figure out how to update a custom field via emails (JEMH) BUT NOT add a comment to the JIRA issue when using ECMA script field processor. 

I have a requirement to use ECMA script in order to set a custom field value that picks up the JIRA issue number from the email subject and adds a keyword (Approved or Denied) from the email body. I am able to set the custom field (PKEY-NNN : Approved) but in addition to this, I see that a comment gets added to the JIRA issue with the content of the email. (Approved/Denied).

What needs to be configured to stop JEMH from adding this comment.

Thanks,

Rajat 

[Deleted user]

Hi Rajat,

You could try overriding the comment in the Script Field Processor, for example you should be able to do the following:

resultMap.put("comment", "");

 You would then have an empty comment passed into JEMH, which should result in an empty description on issue creation, and no comment being created on update.

Kind regards,

Reece