How to update resolution for a reopened item

[Emily Ekenstam]

A user story was resolved, but then reopened.  However the resolution of done is still set.  Is there an easy way to change a resolution for an issue?

[Mikael Sandberg]

You have two options, you can either create an automation that updates the resolution, or you have to modify the workflow to create a circular transition that sets it. I have used both options in the past, and I prefer the automation since you do not have to change the workflow.

[Jack Brickey]

And be sure to update the workflow to always clear the resolution when you reopen issues for future transitions.