How to update resolutions.

[Jennifer Yin]

I added a new status to our workflow, but now the resolution doesn't update when I move it to "Done". 

[Nic Brough -Adaptavist- · Accepted solution]

You need to make sure your workflow has post-functions that set the resolution

[Jennifer Yin]

Hi there,

Thanks for the help here. I thought I just updated the post functions and it looks like they still say unresolved. 

[Peter Bengov]

Hi Jennifer,

If I understand the question correctly, you should be able to use Script Runner's Bulk Fix Resolutions to change a resolution for a closed ticket. 

See some more data here: https://jamieechlin.atlassian.net/wiki/display/GRV/Built-In+Scripts